Pull First Name of the Assigned Rep in a Case Record

Since the Assigned To field shows the Complete Name of the Support Rep, users can still pull the First Name of the Support Rep by creating a Custom CRM Field and use the Custom Field to display the Assigned To First Name. See the steps below:

1. Customization > Lists, Record, & Fields > CRM Fields > New.
2. Enter Label, Type = Free-Form Text; Store Value=F.
3. Applies To=Case.
4. Validation & Defaulting= {assigned.firstname}.
5. Click on Save.

Edit the case search that triggers the Customer Survey alert to use the ID of the Custom field i.e. custevent20 etc. The same applies when doing a Mail Merge.