User is unable to delete a custom record type even when it is not referred to by any workflow/script, item, entity, or transaction fields.
Steps to Reproduce:
1. Navigate to Customization > Lists, Records, & Fields > Record Types.
2. Click on the Custom Record Type's name.
3. Navigate to More Actions > Delete.
Actual Result: This custom record cannot be deleted because it is referred to by custom fields.
Expected Result: Delete the custom record type
To resolve this, remove all sublists for that record type:
1. Navigate to Customization > Lists, Records, & Fields > Record Types.
2. Click on the Custom Record Type's Name.
3. Navigate to Sublists subtab.
4. Remove all sublists.
5. Navigate to More Actions > Delete.
Another solution is to delete the Saved Search related to the custom record type:
- Navigate to Lists > Search > Saved Searches
- Filter the list by Type = <Custom Record Type>
- Edit the Saved Searches
- More Actions > Delete
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