Adaptive Insights: Use of Firefox browser results in component failed to load messages error and a red plugin icon is visible on the browsers URL

This article is intended for accounts integrated with Adaptive Insights, NetSuite's partner in delivering financial management solutions.

In Adaptive Insights, using the Firefox browser results in component failed to load messages error and a red plugin icon is visible on the browsers URL. For users running the latest version of Firefox (This is currently 24.0), Java is automatically disabled by Firefox.

 

To load the sheets and the Adaptive Insights applets, the user will need to allow the Java plugin. Note: The plugins can be activated on the Adaptive Insights site without enabling Java on all sites. To do this please follow the steps below:

1. In the Firefox browser click the red plugin icon in the address bar and a message panel will open.

2. In the message panel, click Allow and Remember option for both Java plugins. 

Once the plugins are activated for the Adaptive Planning site, the setting will be remembered the next time the site is accessed.