Void a Return Authorization

 

The Accounting Preference Void Transactions Using Reversing Journals should be disabled so that the Void button will be available on the Return Authorization page.

1. Disable the Accounting Preference Void Transactions Using Reversing Journals

-Navigate to Setup > Accounting > Accounting Preferences

-General tab > General Ledger section > Unmark checkbox for Void Transactions Using Reversing Journals

-Click Save

2. Void the Return Authorization

-Navigate to Transactions > Customers > Issue Return Authorizations > List

-Click Edit on the Return Authorization

-Click the Void button

-Click Save

Note: The user can enable the Accounting Preference Void Transactions Using Reversing Journals again on their account.