Void a Customer Refund in a Closed Period

To accomplish this, a user needs to:

1. Log in as an Administrator
2. Go to Setup > Accounting > Manage Accounting Periods.
3. Click on the Period where the Payment record lies.
4. On the Edit Base Period page, check the Allow Non-G/L Changes box > click Save.
5. Open the Payment record > click Edit.
6. On the Apply tab > Invoices subtab, uncheck the box representing the Customer Refund > click Save.

To void the Customer Refund:
1. Make sure the Void Transactions Using Reversing Journals = Checked/True under Setup > Accounting > Accounting Preferences > Order Management tab > General Ledger portion/portlet. (You may turn this off once you void the customer refund.)
2. Edit the Customer Refund.
3. Click the Void button.

After the Customer Refund has been voided, make sure of the following:

1. Navigate back to Setup > Accounting > Manage Accounting Periods.
2. Click on the Period where the Payment record lies.
3. On the Edit Base Period page, uncheck the Allow Non-G/L Changes box > click Save.