User's role needs to have permission for Cases in order to access Case records.
1. Login as Administrator.
2. Navigate to Setup > Users/Roles > Manage Roles.
3. Click Edit or Customize the role.
4. Under Permissions > Lists subtab, add Cases.
5. Assign the necessary access level.
For more information about difference access level, see Access Levels for Permissions
4. Click Save.
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