Users cannot directly access the attachments when the case records are fetched via Web Services. Please see below for sample SOAP requests on how to get the file attachments from a case via Web Services:
1) 'search' for messages associated to case:
<platformMsgs:search
xmlns:platformCore="urn:core_2013_1.platform.webservices.netsuite.com"
xmlns:platformMsgs="urn:messages_2013_1.platform.webservices.netsuite.com"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:platformCommon="urn:common_2013_1.platform.webservices.netsuite.com"
xmlns:s0="urn:communication_2013_1.general.webservices.netsuite.com"
<platformMsgs:searchRecord xsi:type="s0:MessageSearch">
<s0:caseJoin>
<platformCommon:internalId operator="anyOf">
<platformCore:searchValue internalId="42" />
</platformCommon:internalId>
</s0:caseJoin>
</platformMsgs:searchRecord>
</platformMsgs:search>
2) 'get' message using internal ID from the response of step 1:
<platformMsgs:get
xmlns:platformCore="urn:core_2013_1.platform.webservices.netsuite.com"
xmlns:platformMsgs="urn:messages_2013_1.platform.webservices.netsuite.com"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<platformMsgs:baseRef xsi:type="platformCore:RecordRef" internalId="3847" type="file" />
</platformMsgs:get>
*SOAP response from step 2 will contain 'mediaItemList' as the list of files attached
3) 'search' for file using filename (and potentially folder name) from step 2.
<platformMsgs:search
xmlns:platformCore="urn:core_2013_1.platform.webservices.netsuite.com"
xmlns:platformMsgs="urn:messages_2013_1.platform.webservices.netsuite.com"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:platformCommon="urn:common_2013_1.platform.webservices.netsuite.com"
xmlns:s0="urn:filecabinet_2013_1.documents.webservices.netsuite.com"
<platformMsgs:searchRecord xsi:type="s0:FileSearch">
<s0:basic>
<platformCommon:name operator="is">
<platformCore:searchValue>00000001.txt</platformCore:searchValue>
</platformCommon:name>
</s0:basic>
</platformMsgs:searchRecord>
</platformMsgs:search>
4) 'get' file using internal ID from the response of step 3:
<platformMsgs:get
xmlns:platformCore="urn:core_2013_1.platform.webservices.netsuite.com"
xmlns:platformMsgs="urn:messages_2013_1.platform.webservices.netsuite.com"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<platformMsgs:baseRef xsi:type="platformCore:RecordRef" internalId="3847" type="file" />
</platformMsgs:get>
*SOAP response from step 3 will contain the 'content' field as the base64 encoded contents of the file
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