Guidelines on Changing Payroll Contact for Premier Payroll Users

Due to the high sensitivity and confidentiality of information that a Payroll Contact receives, the procedure below must be followed when requesting for Update of Payroll Contact Information for Premier Payroll Users:

1. Contact Support.

2.  Fill out the Payroll Contact Information Update form to be faxed to 650-515-3117 or e-mail to CustomerSupport-PayrollTeam@netsuite.com.

Note: Follow the instructions on page 3 of the form attached to ensure smooth and fast processing of the request.

3. Information on the new form will supersede current record. To retain the current payroll contacts, please include them on New Payroll Contacts portion too. Also, email addresses on the form should have access to payroll in NetSuite.

4. The forms should be sent in single transmission.  Incomplete information scans received in multiple e-mails will not be processed.

Note: If you have more than 1 subsidiary in NetSuite that uses Premier Payroll Service, indicate the names of the company on Trade Name/DBA fields.

For OneWorld, please submit separate forms for each subsidiary if there are different payroll contacts.

5. Support Management will review the forms. The process may take up to 3 business days upon receipt of the form in complete and good condition.

6. Support will provide an update if there are further actions that need to be done or if the request has been approved.  

Below are qualifications of a Payroll Contact:

- Bona fide employee of the company who has been duly authorized to represent the company in payroll matters.
- Employees handling payroll and have access and authority to confidential payroll information and records.
- Authorized to receive critical and sensitive employee and company information such as W-2 Reports, Important Payroll and Tax Notices.