Online Customer Form > Customer Notification Auto-reply Email > Change the From Email Address of the Auto-Reply (e.g. Thank You) Email configured on the Online Customer Form
How the From Email Address is determined:
1. If the customer has a Sales Rep automatically assigned (based on Sales Rules & Territories) to the customer record, the system will use the Sales Rep email.
2. Otherwise, it will use the Email configured on the Email Template.
3. If no Sales Rep and no Email Address configured on the Auto-reply Email Template, the system will use the Company Email (Setup > Company > Company Information > Return Email Address).
No comments:
Post a Comment