NetSuite Electronic Payments > Payments > Payment Processing > Customer Refund Payments - Customer refund payments are not appearing on the Select Transactions tab

Problem :

NetSuite Electronic Payments > Payments > Payment Processing > Customer Refund Payments - Customer refund payments are not appearing on the Select Transactions tab even if the following scenarios are met:

1. Customer record > Bank Payment Details (Credit) > EFT Customer Refund Payment = T.
2. Refund Method needs to be similar to the Payment Method of the originating transaction (Cash Sale, Customer Deposit, Payment).
Example: EFT, Direct Debit etc.
3. Bank Account selected is similar to the Bank Account of the originating transaction (Cash Sale, Customer Deposit, Payment).

Solution :

The refund will only show on the Customer refund suitelet if the Check number field is blank.
Check the refund transaction > Refund Method tab > Check # - This field should be blank.