Accept Payment for a Subcustomer in Different Subsidiary

Currently, it is not possible to use the Consolidated Payment feature if there are parent and child customers in different subsidiaries. Enhancement 208348 has been filed to make the Consolidated Payment feature available for parent and child customers in different subsidiaries.

As an alternate solution, create separate journal entries to record the payment in the different subsidiaries. For example, Customer Parent in Subsidiary A receives payment for Customer Child in Subsidiary B. The entries will be as follows:

Subsidiary A books:

Dr Cash/Bank    XX
    Cr    Intercompany/suspense account XX

Subsidiary B books:

Dr Intercompany/suspense account XX
      Cr  Accounts Receivable - Customer Child   XX

Once the entries are created, the journal entry for Customer Child can then be offset against the open invoice via the Accept Customer Payment page:

1.       Navigate to Transactions > Customers > Accept Customer Payment.

2.       Select Customer Child.

3.       On the Invoices subtab, tick the Apply box next to the invoice to be paid.

4.       On the Credits subtab, tick the Apply box next to the journal created.

5.       Save.