We use the Sales by Item Report in order to get the quantity of items sold and perhaps create a separate report or saved search in order to get the list of items returned.
A saved search can also be generated in order to get the quantities of item sold versus items returned and their difference.
1. Navigate to Reports > Saved Searches > All Saved Searches > New > Select Transaction from the list.
2. Set the following filters in the Criteria tab > Standard sub tab:
Type = is any of Cash Refund, Cash Sale, Credit Memo, Invoice,
Shipping Line = is false
Tax Line = is false
COGS Line = is false
Memorized = is false
Quantity = is not empty
Date = 'select a date range'
3. You may choose to leave the fields that defaulted into the Results tab but make sure to add the following:
Item > Summary Type = Group
Formula (Numeric) > Summary Type = Sum > Function Column = Round
Formula = DECODE({type}, 'Cash
Custom Label Column = Qty. of Items Sold
Formula (Numeric) > Summary Type = Sum > Function Column = Round
Formula = DECODE({type}, 'Cash Refund', {quantity}, 'Credit Memo', {quantity}, 0)
Custom Label Column = Qty. of Items Returned
Quantity > Summary Type = Sum > Custom Label Column = Qty. of Items Unreturned
4. Enter Search Title.
5. Hit Save and Run button.
6. The search can be access again when you navigate back Reports > Saved Searches > All Saved Searches.
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