Once user has confirmed that the actuals imported from NetSuite to Adaptive Insights are mapped correctly on Planning > Import > NetSuite Import Category Mappings page, check the following::
1. The Account in question could have been a subaccount of a Parent Account that has the same name of another subaccount. Example:
Subaccount 1 (Parent Account)Subaccount 1 (A subaccount wherein the value is imported as actuals from NetSuite.)
Subaccount 2 (A subaccount wherein the value is manually entered in Adaptive Planning but copies the value of Subaccount 1 when importing actuals.)
2. Navigate to Admin > Manage Your General Ledger Accounts. In Manage Your Accounts page, click on the Account in question and unmark Enable actuals checkbox and click Save.
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