Employees do not Appear in the Default Owner Field on the Issue Role

To have employee available as Default Owner field on the Issue Role perform following steps:

1. Reference the Issue Role on the employee's role > navigate  to Setup > Users/Roles > Manage Roles.

• Edit/Customize beside the employee's role
• Select an appropriate role in the Issue Role field
• Click Save

 

2. Edit the Employee record > navigate to Lists > Employees > Employees

• Click on Access > Roles subtab
• Ensure that custom role from step 1 is selected  
• Click Save
  
  

Note: The issue role type sets the access level and issue status transitions that are possible for a role.

To view issue role types, go to Setup > Issues > Issue Roles. To view and set status transitions for each role, go to Setup > Issues > Manage Status Transitions.