Correct Booking of a Customer Refund with Unapproved Customer Payment as Status Created in a Closed Period

Steps will depend on whether there is an actual refund made or none.

Option 1. If there was an actual cash refund made:
1. Re-open the period.
2. Edit the cash refund.
3. Go to the Payment tab and put a check mark in the Credit Card Approved box.
4. Change the account from Unapproved Customer Payment to a bank account.
5. Click the Save button.
Note: This will have a GL Impact since it will change from a non-posting to a posting transaction.

Option 2. if there was no actual cash refund and refund is still intended to be issued posted to the current period:
1. Re-open the period.
2. Edit the cash refund.
3. Click the Void button.
*This will have no GL Impact but it will change the status of the Return Authorization to Pending Refund.
4. Click the Refund button and post it to the current period.