Sales Order on Payment Hold is Not Listed in the Manage Payment Holds Page and Override Payment Hold Button is Not Displayed in the Sales Order.

Description :

1. Navigate to Sales Order > Billing tab > Payment subtab.

Note: In View mode, Payment Event Details displays Result = Payment Hold but no warning message is shown on the Sales Order header that a Payment Hold has been placed on this Sales Order.

2. Click Edit.

3. Navigate to Billing tab > Payment subtab.

4. Add payment method used (e.g. Visa, MasterCard, Amex etc.), based on the Payment Event Details.

5. Make sure that Get Authorization is not checked.

6. Click Save.


The Override Payment Hold button now appears on the sales order. The sales order should appear in the Manage Payment Holds list.