Monday, November 19, 2018

On Item Fulfillment record > Packages tab > Signature Option field is not set to Direct but the FedEx Shipping label is showing Direct Signature for orders amounting to or greater than $500.00

Solution/Workaround:

Refer to this link --- http://www.fedex.com/us/service-guide/our-services/options/?qgroup=toggle-c1&qid=FedEx_Delivery_Signature_Options<http://www.fedex.com/us/service-guide/our-services/options/?qgroup=toggle-c1&qid=FedEx_Delivery_Signature_Options

Click on Special handling services section

Click on Declared value: our maximum liability for packages topic

Below is the reason why Direct Signature appears on the FedEx Shipping Labels for orders amounting to or greater than $500.00:

"The declared value of any package represents our maximum liability in connection with shipment of that package. For more information, see the Declared Value and Limits of Liability sections in the FedEx Express Terms and Conditions and the FedEx Ground Tariff.

If U.S. multiple-package shipments processed together on a FedEx® electronic shipping solution contain a package with a declared value equal to or greater than $500, the Direct Signature Required FedEx® Delivery Signature Option will automatically be applied to the entire shipment. Additional Direct Signature Required fees will apply to those packages within the shipment with a declared value of less than $500."

             

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