FAQs on Changes to the NetSuite Import User Account

This article is intended for accounts integrated with Adaptive Insights, NetSuite's partner in delivering financial management solutions.

Once NetSuite integration is complete, data can be transferred from NetSuite to Adaptive Insights by the Import User. However, there are subsequent changes to that user in NetSuite which may invalidate the linkage between the two systems and cause subsequent data imports to fail. Below describes some possible changes to the Import User and its impact, if there is any:

• Changing a user's password in NetSuite does not invalidate any Adaptive
  Planning/NetSuite linkage that refers to that user's credentials

• Changing a user's default role in NetSuite does not invalidate any Adaptive Insights /NetSuite linkage that refers to that user's credentials
  However, changing a user in NetSuite so that they no longer have permission to access the data needed for import will cause subsequent imports to fail, and will require an Adaptive Insights Administrator with NetSuite Setup Administrative permission to update the import user to be a valid NetSuite user with the required permissions.

• Changing a user in NetSuite so that they are no longer a valid user at all will cause subsequent imports to fail and will require an Adaptive Insights Administrator with NetSuite Setup Administrative permission to update the import user to be a valid NetSuite user with the required permissions.