Submit a Tax Notice for Investigation Case to Premier Payroll Service

In the unlikely event that a tax authority has questions, Premier Payroll Service represents you with the tax authority.

 

To submit a tax notice investigation case:  

1. Navigate to Support > Visit the SuiteAnswers Site > Contact Support Online

2. Type in your question

3. Click Continue

4. Click Continue to Create Case button

5. Select Submit a tax notice for investigation next to What would you like to do field

6. Enter the appropriate subject on the Subject field

7. Enter additional information on the Question field

8. Select the appropriate severity on the Case Severity field. This field implies how the tax notice is severely affecting your core business processes. You can click on the "+" sign for more details. 

9. On the Attach Document field, attach tax notice/assessment/tracers from agency.

10. Click on Submit.

 

Note: It can take five or six weeks for a tax authority to respond, depending on the agency. Nevertheless, Ceridian will provide you with a copy of any agency correspondence they send. 

 

You can check the status of support cases by going to the Support tab and clicking the link in the NetSuite Account Center portlet. If you do not see the NetSuite Account Center menu option, contact your account administrator for access. 

You can click the Open Cases link in the Quick View portlet for easy access to your open cases, or you can click See Support Cases in the Home Links portlet to view a list of cases entered for your company. The Cases list shows a list of the support cases submitted for your company. In the footer of the list, in the Stage field, you can filter the list based on the current status of your cases: Closed, Open, Escalated, or Not Closed. A Quick Sort dropdown allows you to sort by Incident Date or Last Message Date, or to select a subset of cases: Recently Created, Recently Modified, Recently Closed, Recently Reopened, or Recently Viewed.