Wednesday, October 3, 2018

Open Invoice does not Show under the Apply Tab of a Credit Memo

This happens when credit memo and invoice's A/R accounts do not match.

To resolve:

  • Edit the Invoice
  • Change the account to match the account on the Credit Memo
  • Click on Save
Or

  • Edit the Credit Memo
  • Change the account to match the account on the Invoice
  • Click on Save
The credit memo now displays all open invoices.

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