Users with Employee Center role do not have access to SuiteAnswers since Support tab is not available in the Employee Center role.
In the Employee Center, create a Shortcut to access SuiteAnswers portal.
1. Login to the Employee Center role.
2. Click on Personalize Dashboard.
3. Select Shortcuts.
4. In the Shortcuts portlet, click on the drop-down arrow and select New Shortcuts.
5. Enter a Name – i.e. SuiteAnswers
6. Enter the URL of the SuiteAnswers site - https://netsuite.custhelp.com/app/home
Note: Change the URL based on Datacenter used.
7. Check the box for Open in New Window.
8. Click Save.
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