Saturday, October 13, 2018

Add/Done, Copy Previous/Make Copy, Insert, Remove, and Cancel buttons are missing when adding transaction lines using Internet Explorer 9

In most transaction records, users are required to enter one or more line items or accounts that comprise the transaction total. Buttons like Add/Done, Copy Previous/Make Copy, Insert, Remove, and Cancel are available to facilitate item or account entry. However, after upgrading to Internet Explorer 9 some users report that they lose these buttons.

User may try the following steps:

1.    Clear Cache in Internet Explorer  by pressing either 'CTRL+F5' or 'CTRL+R'

2.    Use compatibility view:

a.    Click Tools menu
b.    Select Compatibility View


3.    Downgrade the browser mode

a.    Open internet explorer
b.    Press F12
c.    A Screen will pop-up at the bottom of the screen
d.    In that area, click on "Browser Mode" and select "Internet Explorer 8 Mode"

 

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