Void Customer Payment

If the Void button on customer payment is missing on either View or Edit mode, perform the following:

 

1. Navigate to Setup > Accounting > Accounting Preferences.

2. Under the General tab, unmark Void Transactions Using Reversing Journals checkbox.

3. Navigate to Transactions > Customers > Accept Customer Payments > List.

4. Click Edit next to the Customer Payment. Void button shows in the Edit Payment page.

5. Click the Void button. Status of the customer payment shows either Deposited or Not Deposited but the Memo says VOID. The transaction amount is set to zero.

6. Void button will not display if period is Closed.

 

Note: Users may attach their case to Enhancement 130375: Void Transactions Using Reversing Journals = T, Missing Void button on Customer Payments.