Unable to select Undeposited Funds in the Account dropdown whenissuing refunds for a cash sale.

Problem/Business Requirement/Unique Question:

 

·          Unable to select Undeposited Funds in the Account dropdown when issuing refunds for a cash sale.

 

Symptoms/Details of Business Requirements/Any Additional Information:

 

·          Customer wants to issue a refund for a cash sale transaction.

·          On the account dropdown field, the account selected is Accounts Receivable

·          Customer cannot select Undeposited Funds, it does not appear as an account option.

 

Solution/Workaround/Gotcha/Recommendation Details:

 

·          The reason why the customer is not able to select the Undeposited Fund account when issuing a refund is that they used the Credit form when creating the Return Authorization.

·          Customer needs to edit the Return Authorization and change the form to Cash form