Saturday, September 15, 2018

Unable to login to Webstore due to Error "The account you are trying to create already exists, but with a different password. Click here to log in using the original password , or register using a different email address


This happens when the web services option is selected on the customer center role that is being assigned to registering customer. This role prohibits a UI user from accessing the system with permissions and privileges that are created specifically for Web services development. This role adds to the security of your integration.

1. Navigate to Setup > User /Roles > Manage Roles

2. Edit the role being assigned to Leads/Customer registering from the Web store  

3. Uncheck the Web Services Only Role checkbox

4. Click Save.

Note: When you test the website of the customer and register as a new user, the error should be 

"The account you are trying to create already exists, but with a different password. Click here to  log in using the original password , or register  using a different email address"

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