Time Zone Settings for Events, Phone Calls & Tasks

When user creates Events, Phone Calls and Tasks NetSuite automatically adjusts the Time Zone (on both the Calendar as well as in the invite E-mail) for any Employee associated with the activity. This adjustment is based on the time zone specified at Home > Set Preferences > General > Time Zone.

Customers and Contacts, on the other hand, do not have a default time zone. When a Customer or a Contact is invited to an Event, Phone Call or Task NetSuite instead defaults to the time zone specified at Setup > Company > Company Information.

Scenario: The user has the following settings:

1. Setup > Company > Company Information > Time Zone = (GMT-07:00) Mountain Time (US & Canada).
2. Home > Set Preferences > General > Time Zone = (GMT-05:00) Eastern Time (US & Canada).

Based on the example above, any Employee on the invite sees a time related to the time zone (EST) where as any Customer/Contact on the invite sees MST.