Search All Customers with No Scheduled Phone Call

To create the customer search, perform the following steps:

     1. Navigate to Lists > Search > Saved Searches > New.
     
     2. Select Customer.
     
     3. Provide a Search Title.
     
     4. In the Criteria tab > Summary subtab, set the following:

Summary Type	Field	Formula	FORMULA (NUMERIC)
Sum	Formula (Numeric)	DECODE({call.status}, 'Scheduled',1,0)	equal to = 0

    
     5. In the Results tab > Columns subtab, set the following:

Field	Summary Type	Formula	Summary Label
Name	Group
Formula (Numeric)	Sum	DECODE({call.status}, 'Scheduled',1,0)	Scheduled Only

    
     6. Click Save & Run.