To resolve this, perform the following steps:
1. Navigate to Lists > Search > Saved Searches > New.
2. Select Customer.
3. In the Criteria tab > Standard subtab, select Formula (Text).
4. In the Customer Search popup window, set the following:
- Field: Choose Alt. Email, Mobile Phone, Home Phone, Subscription Category or Zip Code
- Formula (Text) : Choose your criteria
5. Click Set.
6. Add other required filters.
7. Click Save & Run.
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