Sales Order with Status of Pending Fulfillment is Listed in Bill Sales Order Page but not in Fulfill Sales Order Page

There may be an instance where Sales order with status of pending fulfillment is listed in Bill Sales Order page but is not in Fulfill Sales Order page. This is because the following conditions concur:

• The Pick Pack & Ship feature is enabled;
• On the sales order history under Fulfillments and Invoices tab, there is an item fulfillment linked to the sales order and
• The said Item Fulfillment status is either Picked or Packed but not Shipped.

The sales order status is still set to Pending Fulfillment but is not listed the Fulfill Sales Order page because the fulfillment process for all the items has already started. NetSuite does not include the sales order in the list to avoid duplication of the fulfillment process.

The reason why the transaction is listed in the Bill Sales Order page is because Invoice in Advance of Fulfillment is enabled. To verify, navigate to Setup > Company > Enable Features > Order Management > Invoicing portlet. This box allows users to invoice customers for the full amount prior to the complete fulfillment of an order.

To complete the fulfillment process, the user must navigate to Transactions > Sales > Mark Orders Shipped.