Sales order through a Cybersource transaction has a status of Closed instead of Cancelled if it fails to meet AVS and/or CSC rules

Scenario:

1. User has an active Cybersource account

2. Navigate to Setup > Accounting > Credit Card Processing > view/edit Cybersource account > Order Verification Settings > Action column shows Reject for AVS or CSC rules.

3. Normally, if a sales order does not meet the AVS and/or CSC validation, it will be automatically cancelled

4. Customer has a sales order which did not meet the AVS and/or CSC validation but instead of being cancelled. The sales order was closed.

 

This happens when you try to get an authorization for a partially fulfilled sales order, the AVS and/or CSC verification fails and your Order Verification setting is set to reject such transactions.