Users sometimes process cash sale where the payment method used is Automated Clearing House (ACH) and funds are returned due to Non Sufficient Funds (NSF). Since the payment method is ACH, which is normally used for vendors and Electronic Fund Transfers (EFT) for customers, the transaction is not listed in Transactions > Customers > Approve Electronic Fund Transfers. With this, there is no way to cancel the transaction and process resubmit on Transactions > Customers > View Electronic Fund Transfer Status.
To resubmit an EFT/ACH payment, users need to perform the following:
1. Delete the receipt of payment.
2. Delete the cash sale and recreate it. Saving the new cash sale will now send information to Coastal for new payment.
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