Non-Income Account Type Assigned in Item Records Results to Missing Sales Transactions in Sales Reports.

Users assign default entries taken from the Chart of Accounts (COA) in Item records. NetSuite uses these accounts to generate the accounting entries when the items are used in various transactions.
 
The account assigned to the Income account in the item records is for Income or Other Income account types. When other account types are used, related sales transactions lines do not appear in the various sales order reports.
 
When certain sales order transactions do not appear in their various sales order reports, consider the following:

• Access the said specific sales order and review the Income Account assigned to the Item record(s).
• Users may view the said sales order and drill down to the Item specified in the Item tab. Doing so shows the Item record itself.
• On Basic tab, review the account assigned as the Income Account for this item. If the Income Account assigned for this item has an account type that is other than "Income" or "Other Income," sales orders bearing this item do not appear in sales order reports.
   
   
  Note: By design, the NetSuite guides users in assigning the correct accounts in the item record by showing only the accounts with the appropriate account types. The list of accounts, however, can be expanded by the user to show all other account types. This override feature is controlled by Setup > Accounting > General tab > General Ledger section > Expand Account Lists. You can find more information on this setting by going to the online Help > General Ledger topic.