User enabled Multi-Location Inventory feature. They entered Purchase Order for Lot Numbered Inventory Item. Upon processing Item Receipt, Lot Number is automatically committed.
Here are the recommended troubleshooting steps:
1. Pull up the Item Record > Purchasing/Inventory tab > Inventory Numbers sub tab > click on the Lot Number
2. Notice that it has Serial/ Lot Number Status = Committed
3. Click Search Transactions button
4. No Sales Order was entered for the Lot Number
Check Location in Setup > Company > Locations. Click View on the Location and notice that Make Inventory Available is unchecked. Edit the Location setup and mark/enable Make Inventory Available checkbox then click Save.
Go back to the Item Record and it is expected that the Lot Number status is now Available.
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