Users may observe that an Item Receipt created from a Return Authorization increases the item's quantity on hand notwithstanding the fact that the same item is not set to Restock.
To pass upon the same issue, consider the following:
- Revisit Setup > Accounting > Accounting Preferences > Order Management > Write-off Account for Returns. Write – off Account for Returns must not be the same as the Asset Account used in the related inventory item.
- Use an account other than the Asset Account used in the related inventory item.
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