Issue Customer Refund through Gift Certificate

1. View the Credit Memo for the customer.

2. Instead of issuing a Refund, create a new Invoice.

o  Item = Gift Certificate

o  Customer = same customer you issued the Credit Memo for.

o  Enter the email address on the Gift Certificate column of the Invoice where the new code will be sent.

o  Enter all pertinent information, memo may be added. Save the Invoice. Invoice will now show an Open status.

3. Use the Credit Memo as a Payment for the Invoice.

o  From the Invoice, hit Accept Payment.

o  On the Payment transactions, navigate to Apply> Invoices, check the Apply box next to the Invoice.

o  Navigate to Apply> Credits. Check the Apply box on the Credit Memo.

o  Check the Payment Amount field, change it to $0 or make sure that To Apply and Applied amounts are equal. Save the payment transaction.