Fulfill an Order which Ships via UPS 2nd Day Air > Notice: The selected service is not available to residential destinations. But the customer’s address was not set as Residential Address

Fulfill an order which ships via UPS 2nd Day Air >  Notice: The selected service is not available to residential destinations. But the customer's address was not set as Residential Address

 

Here are some Items for the User to check:

A.
1. Go to Lists > Accounting > Shipping Items.
2. Click UPS 2nd Day Air.
3. Verify if the user is using "UPS 2nd Day Air A.M." on both Shipping Label Integration and UPS Real time rate fields.
4. If yes, please select the correct one.
5. Save.

B. Go to UPS.com and see if UPS calculates for the address to and from entered. If on the List, you cannot see UPS 2nd DAy Air, this means that this is not available within UPS line of services.

C. As an additional information, kindly refer to the following:
1. Navigate to Setup > Accounting > Shipping.
2. Under the Preferences Tab, Rates portlet, kindly check the Residential Address for Shipping checkbox.
3. Hit on Submit.

User may also verify if a specific customer record if a residential address has been tagged:
1. Go to Lists > Relationships > Customers.
2. Click on View hyperlink next to the Customer record.
3. Under Address Tab, verify if a Residential Address has been tagged as Yes in one of the Addresses.