Enter Expense Accounts For Credit Memos

Expense accounts may not be used in Credit Memos. As a workaround, perform the following:

1.    Navigate to Lists > Accounting > Items > New

2.    Select Other Charge:For Sale item type

3.    Enter the necessary information like item name

4.    Click Basic tab

5.    Locate Income Account field and choose an expense account

If users create a credit memo and use the item created above, the GL impact will show a debit to the expense account entered on the item record.

Note: Users may attach their case to Enhancement 138161: Ability to Choose an Expense Account in Credit Memo.