Correct Prefix to Dial Out with CTI

In the setup for CTI telephony option, the CTI URL format should be corrected from http://www.example.com/?dial={phone} to http://localhost/index.jsp?prefix={prefix}&phone={phone} so that the dial out prefix works.

Note: More details regarding this topic can be found under the following article Setting Preferences for Telephony, Answer Id: 8985.