Reason Why There is No GL Impact When Offsetting an Account

Steps to for an example scenario:

 

1.     Navigate to Transactions > Customer > Accept Customer Payments

2.     Write in Customer Name

3.     Navigate further to Apply Tab > Invoices subtab

4.     Check the Invoice to be applied with Credit

5.     Navigate  to Apply Tab > Credit subtab

6.     Check the Credit Memo for the Invoice to applied to. The Payment Amount should be ZERO

7.     Hit Save

Notes:

-       Notice that offsetting of Invoice to Credit has ZERO impact or the Apply Tab > Payment Amount is 0.00. Therefore, after saving, the page will automatically divert to the Transaction dashboard.

-       GL Impact appears when Payment Amount has an amount that will affect the Account of payment (Checking, Savings, etc)