Set the Customer Service URL on the Homepage of Reference My Account

The Reference My Account homepage shows a clickable Customer Service link. To change the URL where clicking this link redirects to, the Configuration.js file may be edited to set your own link.

Requisites:

1. Custom My Account folder is already populated with files copied from the Reference My Account folder.
2. Setup > Site Builder > Set Up Web Site > Touch Points tab:
   Name: View Customer Center
   SSP Application: Custom My Account
   

Steps:

1. Go to Documents > Files > File Cabinet.
2. Navigate to Web Site Hosting Files > Live Hosting Files > SSP Applications > NetSuite Inc. - My Account > Custom My Account > js > src > app > Configuration.js.
3. Edit the file and change the customerSupportURL below to your own link:
   
   // Whats your Customer support url , customerSupportURL: 'Enter_your_link_here'
   
   
4. Note that any link that does not start with the URL protocol (i.e. http or https) will result to the customerSupportURL being appended as a relative path. For example, https://checkout.na1.netsuite.com/c.XXXXX/MyAccount/index.ssp?sc=6&ext=F#/customerSupportURL. Use an absolute URL intead (e.g. http://www.mydomain.com/customerSupportURL).
5. Save.

You may need to close all browser sessions and start a new one to check if the changes have taken effect.