Assigned To List on Issue Record is Empty

Scenario: User creates or edits an Issue record > the Assigned To list field is empty.

 

To check the cause of this behavior, follow the steps below:

 

1. Navigate to Lists > Support > Issues > New. Take note of the Issue Status.

 

2. Navigate to Setup > Issues > Issue Statuses.

 

3. Locate the Status noted in Step# 1. Take note of the Role selected in the Assigned To field.

 

4. Only users with the Role selected in Step# 3 will appear in the Assigned To field.

 

5. To verify this, navigate to Lists > Employees > Employees.

 

6. Edit any Employee record.

 

7. Click the Access tab > Roles subtab. Add the Role selected in Step# 3.

 

8. Click Save.

 

9. Navigate to Lists > Support > Issues > New.

 

10. Notice that the Employee will appear in the Assigned To field.

 

Administrator can either change the Role selected for the Issue Status or Administrator can assign the Role to the user that needs to appear in the Assigned To field.