Based on Issue 147384 the Show Activity window shows the 100 most recent customer activity. Below is the list of activities available based on Administrator log in.
Note: Custom roles should have the record permissions necessary to access the records for the users to be able to see the record types on Customer > Show Activity window.
1. Activity history listed on Support > Cases > View History.
2. Activity history listed on Communication > Activities > View History.
3. Activity history listed on Communication > User Notes > View History.
4. Activity history listed on Communication > Messages > View History.
For Communication > Activities > View History:
1. Only Public events are listed on the Show Activity window based on Answer Id: 25574.
2. Task is sorted based on Due Date.
3. Cases with empty Interactions > Messages show with no time stamp.
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