Credit Card Transactions Processed via SecurePay Do Not Show a Payment Event Even Though there is a P/N Ref. and Result Shows "Accept"

When you process a credit card transaction using SecurePay, it displays the payment request and response details under the Billing tab then Payment subtab of a sales order or a cash sale. It shows the Event (type of credit card transaction), the credit card number, Result (if it is accepted or declined) and the P/N Ref. of the charge.

However, you may encounter a scenario where the Event is blank even if the transaction has a P/N Ref. and the Result shows Accept. This may happen in one of the following:

1.  A Sales Order or Cash Sale is created using the Make Copy option but the Get Authorization or Charge Credit Card box isnot enabled.

     - This copies the P/N Ref.  and the Result values but since it does not send the payment request. Because Get Authorization is not marked there is not payment event recorded in SecurePay's end.

2. A Cash Sale is created from a sales order but the Charge Credit Card box is not enabled

     - When you create a cash sale from a sales order, it also copies the P/N Ref. and the Result values because it needs to reference the capture from the pre-authorized amount from the sales order. However, since the Charge Credit Card box was not enabled, no payment event is recorded in SecurePay. Thus, Event field shows blank too.