Saving Customer Payment shows error message "Please select an ACH enabled bank account"

This message appears when there is no assigned bank account to be used for ACH if the selected Payment Method is EFT.

 

Under an Administrator role, confirm if there is one setup:

1. Navigate to Setup > Accounting > ACH Processing.

2. Click the Accounts tab.

3. Make sure that the Bank Account where the payment is being placed into has the Use ACH checkbox enabled.

 

In addition, for One World accounts where a customer record belongs to a specific subsidiary. Confirm as well that there are associated bank accounts enabled for ACH for a subsidiary.

 

Under an Administrator role, confirm if there is one setup:

1. Navigate into Setup > Accounting > ACH Processing.

2. Click the Accounts tab.

3. Choose the Subsidiary.

4. Make sure that the Bank Account where the payment is being placed into has the Use ACH checkbox enabled.