Credit balances for taxes may arise due to overpayment of tax liabilities. One probable cause of this is a mismatch between the tax rate entered in Ceridian and the tax rate entered in the customer's NetSuite Account.
Some states automatically apply the credit balance to the next tax returns while other issues check for the refund.
Process on Handling Returned Checks:
1. Premier payroll user marks the original check Void
2. Premier payroll user sends the voided check to Ceridian at
92708
3. Ceridian forwards the voided check to the agency with a letter of explanation and sends a copy to the customer.
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