NetSuite Electronic Payment: Payments > Payment Processing > Customer Refund Payments - No Refund listed.

Sample Steps:

1. Payments > Payment Processing > Customer Refund Payments.

2. Select Bank Account = US Bank Account.

Actual Result:  No Refund to select.

Expected Result: To show Customer Refund created.

Check the following:

1. Customer record > Bank Payment Details (Credit) > EFT Customer Refund Payment = T.

2. Refund Method needs to be similar to the Payment Method of the originating transaction (Cash Sale, Customer Deposit, Payment).

Example: EFT, Direct Debit etc.

3. Bank Account selected is similar to the Bank Account of the originating transaction (Cash Sale, Customer Deposit, Payment).

Example: US Bank Account