Monday, January 28, 2019

Issue Priority does not follow the hierarchy in Issue Priority Setup

When users navigate to Setup > Issues > Issue Priorities and change the hierarchy and a new Issue is created, it does not follow the hierarchy that users set.

This is currently by design and in order to fix this, users need to modify the Issue Role of the user. Users can refer to the instructions below:

1. Navigate to Setup > Issues > Issue Roles.
2. Edit the role where the changes should be implemented.
3. On the Priority Field, choose the role that users want to set as default select blank if users want NetSuite to follow the hierarchy set under Issue Priorities.
4. Save the changes.

At this time, the setting for the default Issue Priority is on the role level.

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