A Sales Order can be cancelled when its status is still Pending Approval. It is not possible to restore (un-cancelled) a cancelled Sales Order. This feature is being tracked on Enhancement 28338: Allow cancelled Sales Orders to be restored (un-cancelled).
A Sales Order can only be closed after it was approved (Status = Pending Fulfillment). A Sales Order is closed when the user does not intend to fulfill open items on the order.
The user can re-open a closed Sales Order by doing the following:
1. Navigate to Transactions > Sales > Enter Sales Orders > List.
2. Click Edit on the Sales Order.
3. Navigate to Items tab.
4. Locate the line item then Remove the check mark on the Closed column.
5. Click Save.
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