Credit Memo is created from an invoice different from the invoice it was applied to

For a credit memo that is created from an invoice that is different from the invoice it was applied.

Case Scenario sample below:

· Credit Memo #00001

· Created From: Invoice #00001

· Items tab > Apply sub tab shows Invoice #00002

 

This happens when the invoice where the credit memo was created from is already Paid in Full status.

Steps to reproduce from the sample scenario above:

1. Pull up Invoice #00001 with the status of Paid In Full

2. Click the Credit button

3. Click Save

Since the invoice where the credit memo is created from is already paid in full, the credit memo automatically applies to the next open invoice for the same customer, for example Invoice #00002.

For the Created From field to contain the same invoice as the invoice where the credit memo is applied to, users need to un-apply the credit memo from the invoice. Delete or Void the credit memo. Pull up the open invoice of the credit memo that has been applied to and click the Credit button.