There is no option to memorize Credit Memos when you navigate to Transactions > Customers > Issue Credit Memos.
1. Credit Memos is one of the transactions that is not supported for memorized transactions as discussed on SuiteAnswers topic titled "Memorizing and Recalling Transactions." (Answer Id: 9054):
2. As an alternative we can set up a Journal Entry with the following lines
Debit to Revenue/Income
Credit to Accounts Receivable (on the Name column select the Customer Name)
Then select Memorize under More Actions.
Notes:
1. The same approach can be done for Vendor Credits, but instead of the Revenue and AR account we can use Expense and Accounts Payable.
Debit to Accounts Payable (on the Name column select the Vendor Name)
Credit to the Expense Account
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